Shipping policy
LEMOT delivers to every one of the 50 US states, including Alaska, Hawaii, and Puerto Rico. International delivery is currently not offered.
Processing Time
We prepare your orders in 1–3 business days (Monday–Friday, excluding holidays). As soon as your package leaves our facility, a confirmation email with tracking details will be sent to you.
Delivery Options
- Standard (7-14 business days): $15
Delivery windows are approximations in business days, not counting weekends or holidays. Every order comes with tracking.
Tracking Your Order
When your order is dispatched, a tracking number is emailed to you. You can follow your shipment on the carrier's site (USPS, UPS, FedEx, or the designated carrier).
Possible Delays
We aim to meet the estimated delivery windows, but sometimes delays happen because of carrier problems, weather, or high order volumes. If your order is significantly late, reach out to support@lemot.shop and we'll look into it with the carrier.
Wrong Address
Make sure to verify your shipping address when you check out. We cannot be held responsible for packages sent to an address that the customer provided incorrectly. If you spot a mistake, get in touch with us right away and we'll do our best to change the address before the shipment goes out.
Lost or Damaged Packages
Should your package be lost during transit or arrive damaged, contact us within 48 hours of the delivery date (or the expected delivery date) at support@lemot.shop. We'll collaborate with the carrier to sort out the problem and, if appropriate, arrange a replacement or a refund.